Customer Experience Representative - Bilingual Spanish Lehi, UT Job at Lendio, Lehi, UT

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  • Lendio
  • Lehi, UT

Job Description

???? **Privacy Notice**

**Customer Experience Representative - Bilingual Spanish**

Lehi, UT / Customer Experience / Full-time Lendio makes small business loans simple. We are the nations largest marketplace for small business financing ($12 Billion funded to date) and are passionate about helping small business owners get the capital they need to succeed.

A Customer Experience Representative acts as a liaison, provides product/services information and resolves any emerging problems with accuracy and efficiency. In this role you will answer phone calls, emails and chats as well as be a liaison between Lendio departments. **Responsibilities:**

+ Manage all customer complaints from any inbound source (phone, e-mail, text, chat)

+ Log all complaints for future reporting and improvements

+ Work with multiple internal teams on processes and procedures that will fit our customer service profile

+ Respond to all customers in a timely manner

+ Transfer or escalate calls to the appropriate employee/department

+ Provide accurate, valid and complete information

+ Track call-related information for auditing and reporting purposes

+ Calmly de-escalate customer issues

+ Follow communication procedures, guidelines and policies

+ Go the extra mile to engage customers and provide amazing CX experience

+ Additional duties as assigned

**Requirements:**

+ Proven customer support experience or experience as a client service representative

+ Track record of over-achieving quota

+ Strong phone contact handling skills and active listening

+ 2 years previous Customer Service/CX/phone experience preferred

+ Spanish speaking required

+ Familiarity with CRM systems

+ Customer orientation and ability to adapt/respond to different types of characters

+ Excellent communication and presentation skills

+ Ability to multitask, learn quickly, prioritize, and manage time effectively

+ High school diploma or equivalent

**Benefits:**

+ A full suite of traditional benefits, even for your furbabies!

+ Paid vacation and holidays

+ Onsite Gym

+ 401k with company-match and immediate vesting

+ Company contributed HSA

+ Work in Lendios Lehi, UT headquarters Monday - Wednesday and work from home on Thursday and your designated Friday.

+ Hourly Pay

+ Great home/work balance. You will have every other Friday off.

+ Shift Explanation - You'll be scheduled a 9.5 hour shift between Monday - Thursday 7:00 am to 5:30 pm and when working your scheduled Friday your shift will be 7:30am to 5:00pm.

Job Tags

Hourly pay, Holiday work, Full time, Immediate start, Shift work,

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