Senior Delivery Manager Job at FIDELITONE, Braselton, GA

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  • FIDELITONE
  • Braselton, GA

Job Description

Job Description

Job Description

Description

The Senior Delivery Manager will be responsible for supervising all daily load out operations to ensure that FIDELITONE and the client’s requirements are being met. Will handle daily supervision of direct reports, including Delivery Managers. Ensures transportation services to our internal and external customers with the highest degree of efficiency, effectiveness and professionalism. Responsible for managing demountable loading process and will conduct auditing, inspecting and loading in stop order to help facilitate all demountable routes going to the applicable locations.

ESSENTIAL FUNCTIONS

  • Maintains a safe and secure work environment.
  • Upholds The FIDELITONE Values.
  • Supervises all daily load out operations.
  • Manages Delivery Managers and other direct reports.
  • Ensures Delivery Managers are providing proper supervision to their direct reports.
  • Leads people to higher levels of performance and identifies opportunities for continuous improvement.
  • Maintains positive relations with the retail customer by making store visits, exploring specific needs and offering solutions for service and delivery issues.
  • Partners with local management and Field Capacity and Compliance team in the recruitment and development of personnel.
  • Partners with local management and Field Capacity and Compliance team in vendor selection of delivery teams.
  • Partners with local management and Field Capacity and Compliance team in communicating customer specifications to delivery team.
  • Maintains adequate personnel and delivery teams in anticipation of business fluctuations.
  • Manages demountable loading.
  • Supervises daily auditing, inspection and loading of all demountable routes.
  • Recommends and implements improvements to systems and procedures.
  • Prepares standard and specialized reports by collecting, analyzing, and summarizing information and trends, as required.
  • Performs in compliance with FIDELITONE policies and procedures and with all applicable Federal, State and Company legal requirements. And ensures understanding and compliance by all.
  • Performs other duties as required and assigned.
Required Skills
  • Ability to establish and maintain effective relationships with employees, independent contracts, supervisors and the general public requiring courtesy, discretion and sound judgment.
  • Excellent organizational and administrative skills.
  • Excellent written and oral communication skills, bilingual Spanish preferred.
  • Computer proficiency: particularly Microsoft Applications and other operational systems.
  • Ability to work long hours independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.
  • Detail-oriented, analytical problems solver with excellent project management skills and ability to multi-task in a demanding environment.
  • Ability to safeguard confidential information.
  • Knowledge of relevant policies, practices and procedures and requirements / in home white glove delivery standards.
  • Excellent phone etiquette and communication skills (verbal and written).
  • Strong work ethic, attention to detail and strong follow through.
  • Work well under pressure, able to multi-task and organize.
  • Knowledge of geography and transit times to properly sequence stops and enhance profitability.
  • Proven ability to use basic mathematical skills.
Required Experience
  • Associate’s degree with 6-8+ years relevant furniture home delivery experience, or a combination of education and experience.
  • Bachelor’s degree in business or related field preferred.
  • Experienced managing people performance, leading others and working effectively with a diverse workforce.
  • Experience in the Transportation Industry, TL, and LTL, preferred.

Job Tags

Local area,

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