Technology Support Technician CT Job at Creative Financial Staffing, Hebron, CT

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  • Creative Financial Staffing
  • Hebron, CT

Job Description


Why take a Help Desk Technician role with this organization?
  • Vital role providing hands-on tech support and infrastructure management across a two-school district
  • Direct involvement with students, staff, and faculty to ensure smooth daily operations of district technology
  • Growth potential through exposure to network and systems management in a dynamic educational environment
What will the Help Desk Technician do?
  • Serve as the primary tech support contact for faculty, staff, and students across the district
  • Handle repairs, troubleshooting, and problem-solving for Chromebooks, laptops, projectors, displays, and other district technology
  • Organize and address ticketing requests through a Tech Bar and provide in-person support as needed
  • Manage Active Directory, support Google Workspace, and handle device imaging, setup, and maintenance
  • Transport tech equipment between schools and assist with technology planning and initiatives
What the company needs in a Help Desk Technician candidate?
  • Experience with Google Workspace for Education, Chrome OS, and Windows OS
  • Knowledge of IP networking (DNS/DHCP), VLANs, switches, and wireless access points
  • Strong organizational, communication, and problem-solving skills for managing tickets and interacting with the school community
  • Certifications in A+, Network+, or Microsoft preferred, but not required
  • Bachelor's degree preferred; minimum one year of tech support experience in a relevant environment
  • Ability to pass a background check (including fingerprinting) for safe interaction with the student population
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